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Google now lets businesses clarify what services they offer during the pandemic

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Google now lets businesses clarify what services they offer during the pandemic

Illustration: Alex Castro / The Verge

Google will soon let businesses add additional descriptors to their listings that appear in Google Search and Maps results to better help potential customers understand what a business offers at a glance. The company is adding these new descriptors and announcing a number of other features today to help businesses better surface important information for customers during the COVID-19 pandemic.

The new descriptors, which Google calls “attributes,” are short notes that show up under other business information on a listing. A yoga studio that offers virtual lessons could add an “online classes” attribute, for example. Business owners can add one attribute, though their businesses will have to be verified by Google to use the feature. Here’s a screenshot from Google to give you an idea of what attributes may look like:

 Image: Google

Google is also expanding a tool called Reserve with Google that lets people book appointments directly from a listing. Google previously offered integrations with more than 100 service-booking partners for in-person services, but now businesses can offer appointments for online services via those partners. Businesses will also be able to specify how to attend the online appointment or class right from the listing.

 Image: Google

There are a few new features for restaurants, too. Restaurants will soon be able to specify their preferred delivery or takeout partner company in their business listing, and Google is now letting restaurants that are takeout- or delivery-only (sometimes called virtual or cloud kitchens) apply to become verified businesses.

Google is also letting more businesses across the globe add links to direct donations or buy a gift card right in their business listings. Google first said these links were available to businesses in the United States, Canada, United Kingdom, Ireland, Australia, and New Zealand on May 11th, but Google is rolling out the feature for businesses in 18 more countries, including Italy, Spain and Japan, starting today.

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